New software options to our office EMR

As by previous mass e-mail to our patients, we are excited to announce that we recently added new software options to our office EMR. This update will allow better and flexible communication features at your convenience including online booking, notification & confirmation as well as sending out updates regarding your recent medical reports and scheduled appointments for specialists and investigations.

These new features include:

1) Online booking tool for in-person appointments:

Please follow these steps:

- Access our office online booking web site: https://portal.indivicare.ca/b/drtiaboffice

- Set a date range to search for available appointments (only one week from start date can be shown at a time)

- Select the date & time slot of your choice.

- Fill your demographic information as required.

- Scroll down to the bottom of the page and click submit…All done.

- You will receive a confirmation e-mail with your appointment.

- If there is any mismatch of the information with our data base, you will receive a massage saying “Unable to match patient record” at which point you should make corrections or contact our office for assistance.

- Please contact our office @ 289 837 4411 if you need urgent appointment when there is no available spot.

- Meanwhile, we would like to take this opportunity and remind you of the importance of in-person, rather than virtual, encounter to manage your concerns except pandemic related circumstances.

2) Medical report review:

You will get an e-mail notification to book an appointment, either online or by phone, to review your recent investigations that need your attention including abnormal lab results, radiology images, or a specialist consult note. If you have already booked an appointment for follow up, please consider this e-mail as a reminder only to discuss these reports in the upcoming visit.

3) Booked appointments for specialists or investigations:

You will get an e-mail notification regarding your upcoming consultation appointment or investigation including CT, MRI, gastro/colonoscopy, cardiac, lung, nerve conduction studies..etc. Please not that we will e -mail you the appointments’ details with the attachments once we receive them, even though if they are few months later. You will need your unique PIN code to open the attachments. Please, call our office if you don’t know your PIN and keep it privately as it will be used in all corresponding communications.

Finally, we would like to thank you for your co-operation which helps us for efficient use of our time to serve you.

Best regards

Dr. Tiab Medical Office